1. Where do you ship from? Do you ship internationally?
We ship from Legazpi City, Albay, Philippines. Yes, we ship internationally :)
2. What payment methods do you accept?
Philippine Customers
PayPal, Credit & Debit Cards, GCash, and Bank Transfer
International Customers
PayPal, Credit & Debit Cards via PayPal
3. How much is the shipping cost?
Domestic (Philippines) shipping rates range from ₱80 to ₱200 and are automatically calculated by weight at checkout.
International Shipping Rates (full list). Shipping fees are automatically calculated by weight and destination at checkout.
4. When will I get my order?
All of our products are made to order. All orders are processed within 5-10 days after payment confirmation, depending on order quantity. You will receive a confirmation email with tracking details once your order has shipped. Estimated delivery times:
Domestic Shipping (Philippines) via J&T Express
Luzon 3-5 days
Visayas 3-7 days
Mindanao and Palawan 5-10 days
International Shipping
We ship to selected countries worldwide. Estimated delivery time:
Economy (PHLPost International) 14-21 days
Standard (LBC Express International) 7-14 days
Express (FedEx International) 5-10 days
International delivery times are estimates and may be affected by customs processing in the destination country.
See our Shipping Policy.
5. Do you sell digital downloads of your designs so I can print on my own?
No, our designs are available as physical products only. This helps us maintain consistent product quality and protect our artworks from unauthorized reproduction, redistribution, or resale.
6. Can I request different languages for your products?
Some products can be personalized in different languages. You will find a customization box on the product page. If not, it is only available in the language stated in the product description.
7. Do you accept returns and refunds?
We only accept returns and refunds from domestic orders, and refunds only for international orders. See our full Return and Refund Policy.
8. What if I received a damaged product?
We carefully make, inspect, and pack every order to ensure that we ship them in perfect condition. Although damage caused during shipping is beyond our control, please reach out within 7 days of delivery with photos of the item and packaging. We'll gladly review your case and see how we can assist.